Privacy Policy

Spec Drive | Spec Operations Pty Ltd

Last Updated: 25 October 2026

1. Introduction

Spec Drive is a vehicle rental business operated by Spec Operations Pty Ltd, based in Perth, Western Australia.

At Spec Drive, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, register an account, submit a rental application or use our vehicle rental services.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Information We Collect

We may collect personal information reasonably necessary to assess rental applications, verify driver eligibility, arrange insurance and provide our services.

This information may include:

Full name and date of birth
Residential address
Email address and telephone number
Australian or international driver's licence details, including licence number, issuing authority, expiry date and applicable restrictions
Driving history, including previous licence suspensions, cancellations or disqualifications
Previous motor vehicle accidents and insurance claims history
Information required to assess insurance eligibility and applicable conditions
Rental agreements, booking details and payment records
Communications, enquiries and correspondence with us
Website membership and application information

Where reasonably necessary, we may request a copy or photograph of your driver's licence to verify your identity and driving eligibility before releasing a rental vehicle.

We will only collect sensitive information where reasonably necessary and permitted by law, including obtaining consent where required.

3. How We Collect Information

We generally collect personal information directly from you when you:

Visit or interact with our website
Register for a Spec Drive member account
Complete a rental application or insurance questionnaire
Contact us by email or through our website
Enter into a vehicle rental agreement
Make payments or use our rental services
Report an accident, incident or vehicle damage

Where permitted by law and reasonably necessary, we may also obtain information from insurers, insurance brokers, service providers, government authorities or other relevant third parties.

You may make general enquiries without identifying yourself where practical. However, certain personal information is required to assess rental applications and provide vehicle rental services.

4. How We Use Your Information

We collect and use personal information for purposes including:

Assessing and approving rental applications
Verifying identity and driver's licence eligibility
Reviewing driving, accident and insurance claims history
Determining insurance eligibility and applicable conditions
Preparing and administering vehicle rental agreements
Managing payments, security bonds and refunds
Communicating application updates, rental information and service notifications
Managing vehicle maintenance, incidents, damage and insurance claims
Responding to customer enquiries and complaints
Preventing fraud and protecting our vehicles and business
Meeting legal, regulatory and recordkeeping obligations
Improving our website and customer experience

Rental applications are subject to review and approval by Spec Drive.

Information provided in an application may influence rental eligibility, applicable insurance arrangements or our decision to approve or decline an application.

We do not rely solely on automated decision-making to approve or decline rental applications.

5. Disclosure of Personal Information

We may disclose relevant personal information to trusted third parties where reasonably necessary to operate our business or comply with legal obligations.

These may include:

Insurance providers, brokers and claims administrators
Payment processors and financial institutions
Website hosting and customer management service providers
Professional advisers, including accountants and legal representatives
Vehicle repairers and service providers where relevant to an incident or claim
Government agencies, law enforcement or regulatory authorities where required or authorised by law

We take reasonable steps to limit disclosure to information necessary for the relevant purpose.

We do not sell or trade customer personal information to third parties for their independent marketing purposes.

6. Website Membership and Applications

Our website is operated using Wix and associated website management services.

When you create a member account or submit a rental application, your information may be collected, processed and stored through Wix and its integrated services.

We use these systems to manage:

Website membership registrations
Rental applications and insurance questionnaires
Customer communications
Application reviews and approvals
Access to rental plans and website services
Rental administration and transaction records

Registration as a website member does not guarantee approval to rent a vehicle.

Access to certain website features, rental plans or payment facilities may be restricted until your membership or rental application has been approved.

7. Payment Information

Payments may be processed through secure third-party payment providers integrated with our website.

We do not intentionally collect or store complete payment card details within our own business records.

Payment providers may collect and process information in accordance with their own privacy policies and security practices.

We may retain transaction records, payment confirmations and relevant billing information for accounting, administration and legal purposes.

8. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored using electronic systems, including website administration platforms, email services and business records.

Access to customer information is restricted to authorised persons and service providers who require it for legitimate business purposes.

Although reasonable security precautions are taken, no electronic transmission or storage system can be guaranteed to be completely secure.

If a data breach occurs, we will assess the incident and take appropriate action, including notifying affected individuals and relevant authorities where required by law.

9. Overseas Storage and Disclosure

Some third-party technology providers used by Spec Drive, including website hosting, email and payment services, may process or store personal information outside Australia.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable Australian privacy requirements.

Overseas processing and disclosure arrangements may vary depending on the technology providers and services used by our business.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Enable essential website functionality
Maintain member login sessions
Improve website performance
Understand website traffic and visitor interactions
Support website security and fraud prevention

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

11. Marketing Communications

We may contact you regarding your rental application, website account, booking or other information relevant to our services.

Where permitted by law, we may also send promotional communications about Spec Drive services and offers.

You may opt out of promotional communications at any time by using the unsubscribe option provided or contacting us directly.

We comply with applicable requirements under the Spam Act 2003 (Cth).

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

Requests can be submitted using the contact details provided below.

We may need to verify your identity before processing a request.

We will respond within a reasonable timeframe and explain any lawful reason for refusing access or correction.

13. Retention and Deletion of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including rental administration, insurance matters, dispute resolution and legal or financial recordkeeping obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.

Information from unsuccessful rental applications may also be retained for a reasonable period for administration, fraud prevention or dispute resolution purposes.

14. Privacy Complaints

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact us using the details below.

We will review your complaint and aim to provide a response within 30 days.

If your concern remains unresolved, and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may contact the OAIC.

Website: www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business operations, technology or legal requirements.

The latest version will be published on our website with its most recent update date.

16. Contact Us

For privacy-related enquiries, requests or complaints, please contact:

Spec Drive

Operated by Spec Operations Pty Ltd

Perth, Western Australia

Email: specdrive@specgroup.com.au

Website: www.specdrive.com.au

Privacy Policy

Spec Drive | Spec Operations Pty Ltd

Last Updated: 25 October 2026

1. Introduction

Spec Drive is a vehicle rental business operated by Spec Operations Pty Ltd, based in Perth, Western Australia.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Information We Collect

We may collect personal information reasonably necessary to assess rental applications, verify driver eligibility, arrange insurance and provide our services.

This information may include:

Full name and date of birth

Residential address

Email address and telephone number

Australian or international driver's licence details, including licence number, issuing authority, expiry date and applicable restrictions

Driving history, including previous licence suspensions, cancellations or disqualifications

Previous motor vehicle accidents and insurance claims history

Information required to assess insurance eligibility and applicable conditions

Rental agreements, booking details and payment records

Communications, enquiries and correspondence with us

Website membership and application information

Where reasonably necessary, we may request a copy or photograph of your driver's licence to verify your identity and driving eligibility before releasing a rental vehicle.

We will only collect sensitive information where reasonably necessary and permitted by law, including obtaining consent where required.

3. How We Collect Information

We generally collect personal information directly from you when you:

Visit or interact with our website

Register for a Spec Drive member account

Complete a rental application or insurance questionnaire

Contact us by email or through our website

Enter into a vehicle rental agreement

Make payments or use our rental services

Report an accident, incident or vehicle damage

Where permitted by law and reasonably necessary, we may also obtain information from insurers, insurance brokers, service providers, government authorities or other relevant third parties.

You may make general enquiries without identifying yourself where practical. However, certain personal information is required to assess rental applications and provide vehicle rental services.

4. How We Use Your Information

We collect and use personal information for purposes including:

Assessing and approving rental applications

Verifying identity and driver's licence eligibility

Reviewing driving, accident and insurance claims history

Determining insurance eligibility and applicable conditions

Preparing and administering vehicle rental agreements

Managing payments, security bonds and refunds

Communicating application updates, rental information and service notifications

Managing vehicle maintenance, incidents, damage and insurance claims

Responding to customer enquiries and complaints

Preventing fraud and protecting our vehicles and business

Meeting legal, regulatory and recordkeeping obligations

Improving our website and customer experience

Rental applications are subject to review and approval by Spec Drive.

Information provided in an application may influence rental eligibility, applicable insurance arrangements or our decision to approve or decline an application.

We do not rely solely on automated decision-making to approve or decline rental applications.

5. Disclosure of Personal Information

We may disclose relevant personal information to trusted third parties where reasonably necessary to operate our business or comply with legal obligations.

These may include:

Insurance providers, brokers and claims administrators

Payment processors and financial institutions

Website hosting and customer management service providers

Professional advisers, including accountants and legal representatives

Vehicle repairers and service providers where relevant to an incident or claim

Government agencies, law enforcement or regulatory authorities where required or authorised by law

We take reasonable steps to limit disclosure to information necessary for the relevant purpose.

We do not sell or trade customer personal information to third parties for their independent marketing purposes.

6. Website Membership and Applications

Our website is operated using Wix and associated website management services.

When you create a member account or submit a rental application, your information may be collected, processed and stored through Wix and its integrated services.

We use these systems to manage:

Website membership registrations

Rental applications and insurance questionnaires

Customer communications

Application reviews and approvals

Access to rental plans and website services

Rental administration and transaction records

Registration as a website member does not guarantee approval to rent a vehicle.

Access to certain website features, rental plans or payment facilities may be restricted until your membership or rental application has been approved.

7. Payment Information

Payments may be processed through secure third-party payment providers integrated with our website.

We do not intentionally collect or store complete payment card details within our own business records.

Payment providers may collect and process information in accordance with their own privacy policies and security practices.

We may retain transaction records, payment confirmations and relevant billing information for accounting, administration and legal purposes.

8. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored using electronic systems, including website administration platforms, email services and business records.